Welcome to Fantasy Costume Hub! We’re delighted to help you bring your favorite characters to life through our high-quality costumes. These Terms and Conditions outline the rules and guidelines for using our website and services. By accessing our site and making a purchase, you agree to these terms.

1. Website Usage and Account Responsibilities

Fantasy Costume Hub provides costume enthusiasts with a magical shopping experience for various themed costumes including 1920s, 1950s, Biblical & Religious, Couples, Disney, and Food & Beverages costumes.

User Responsibilities:

  • You must be at least 18 years old to make a purchase
  • You agree to provide accurate and complete information when creating an account or placing an order
  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree not to use our site for any illegal or unauthorized purpose

2. Products and Services Description

Fantasy Costume Hub specializes in high-quality costumes and accessories designed to help you transform into your favorite characters. Our product range includes:

  • Historical costumes (1920s, 1950s)
  • Biblical & Religious costumes and accessories
  • Couples costumes
  • Disney-inspired costumes
  • Food & Beverages themed costumes

We strive to provide accurate product descriptions and images. However, slight variations may occur, and colors may appear differently depending on your monitor settings.

Important Note: Some costumes, particularly Biblical & Religious items, may have cultural or symbolic significance. We ask that our customers respect these traditions when purchasing and using these costumes.

3. Ordering and Payment Terms

Order Process:

  1. Select your desired items and add them to your cart
  2. Proceed to checkout and provide accurate shipping information
  3. Select your preferred shipping method
  4. Complete payment using one of our accepted methods
  5. You will receive an order confirmation via email

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal.

Pricing: All prices are listed in US dollars. We reserve the right to adjust prices at any time, but changes will not affect orders already placed.

Order Acceptance: Your order represents an offer to purchase products. We reserve the right to refuse service or cancel orders at our discretion.

4. Shipping and Delivery

We ship globally, excluding Asia and certain remote regions. Please note the following processing and delivery times:

Order Processing: 1-2 business days

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx. Delivery within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50 via EMS. Delivery within 15-25 business days after shipment.

You will receive a tracking number via email once your order is shipped. Delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control such as customs processing or weather events.

5. Returns and Exchanges

We stand by the quality of our costumes. If something isn’t quite right, we offer a hassle-free returns and exchanges process within 15 days of you receiving your order.

Eligibility Requirements: To be eligible for return or exchange, items must be:

  • Unworn, unwashed, and in original condition
  • All original tags must be attached
  • In the original packaging with all accessories and labels
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items: Due to hygiene and safety reasons, the following cannot be returned:

  • Biblical & Religious costumes (e.g., robes, sacred garments)
  • Couples costumes that include intimate apparel or custom-sized items
  • Food & Beverages themed costumes with perishable or consumable components
  • Any costume that has been altered, damaged, or used beyond trying on

Return Process:

  1. Contact us at [email protected] within 15 days of receipt
  2. Include your order number, items to return, and reason
  3. Wait for approval and return instructions
  4. Ship the item to: Fantasy Costume Hub, 32 Cornish Street, KEILOR, AU 3036 Australia
  5. You are responsible for return shipping costs unless the item is defective

Refunds: Refunds are processed within 5-7 business days after we receive and inspect returned items. The refund will be credited to your original payment method. Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Fantasy Costume Hub or our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from any content without our express written permission. Some costumes may be inspired by copyrighted characters, but these are created as original interpretations rather than licensed products.

7. Liability Limitations

Fantasy Costume Hub shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • Your use or inability to use our products or services
  • Unauthorized access to or alteration of your transmissions or data
  • Any third-party conduct on our website
  • Any other matter relating to our services

Our maximum liability to you for any claim related to our products or services is limited to the purchase price of the product in question.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of Australia.

We encourage you to contact us first at [email protected] with any concerns, as we are committed to resolving issues amicably.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: Fantasy Costume Hub, 32 Cornish Street, KEILOR, AU 3036 Australia

Thank you for choosing Fantasy Costume Hub – where the magic begins!