At Fantasy Costume Hub, we’re dedicated to bringing your favourite characters to life with our high-quality costumes. We want your experience to be magical from the moment you order to the moment you step into your new character. Here’s everything you need to know about how we ship your orders and handle returns.

Shipping Information

We ship globally, excluding Asia and a few remote regions. Once your order is placed, our team gets to work!

Order Processing Time: 1-2 business days.

Shipping Options:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Flat rate of $12.95.
  • Free Shipping: Available on orders over $50. Shipped via EMS. Delivery within 15-25 business days after shipment.

You will receive a tracking number via email once your order is on its way!

Returns & Exchanges Policy

We stand by the quality of our costumes. However, if something isn’t quite right, we offer a hassle-free returns and exchanges process within 15 days of you receiving your order.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

  • Unworn, unwashed, and in its original condition.
  • All original tags must be attached.
  • In the original packaging, including any accessories or labels.
  • Accompanied by the original receipt or proof of purchase.

Please Note: Due to hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Biblical & Religious costumes (e.g., robes, sacred garments) due to their symbolic significance.
  • Couples costumes that include intimate apparel or custom-sized items.
  • Food & Beverages themed costumes (e.g., costumes with perishable or consumable components).
  • Any costume that has been altered, damaged, or used beyond trying on.

2. How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason.
  2. Wait for Approval: We’ll respond within 1-2 business days with a return authorization and instructions. Please do not send the item back without approval.
  3. Ship the Item: Once approved, pack the item securely in its original packaging and ship it to us at:

    Fantasy Costume Hub
    32 Cornish Street
    KEILOR, AU 3036
    Australia

    You are responsible for the return shipping costs unless the item is defective or we made an error. We recommend using a tracked and insured service (e.g., DHL, FedEx, EMS).
  4. Processing: After we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

3. Refunds & Exchanges

Refunds:

  • Refunds are processed within 5-7 business days after we receive the returned item.
  • The funds will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Depending on your bank or payment provider, it may take an additional 7-14 business days for the refund to appear in your account.
  • We refund the cost of the item(s) only. Original shipping fees are non-refundable unless the return is due to our error.

Exchanges:

  • If you request an exchange, we will ship the new item once the return is received.
  • Shipping costs for exchanges are covered by us if the exchange is due to an error on our part.

Need Help?

If you have any questions about shipping, returns, or exchanges, our friendly team is here to help! Contact us at [email protected].

Thank you for choosing Fantasy Costume Hub – where the magic begins!