Welcome to Fantasy Costume Hub! We’re an Australian-owned costume company based in Keilor, serving magical experiences to costume enthusiasts worldwide. Just as we’re committed to bringing your favourite characters to life, we’re equally dedicated to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fantasycostumehub.com, make a purchase, or interact with us. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

To provide you with our magical costume services, we collect the following types of information:

  • Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account.
  • Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal account information. We do not store full card details on our servers.
  • Transaction Data: Details about purchases you make, including costumes purchased (1920s, 1950s, Biblical, Disney, etc.), purchase dates, and order values.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services, including which costume categories you browse.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and ship your costume orders, including managing payments, fees, and charges
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy
  • To enable you to participate in promotions, when you choose to do so
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
  • To make suggestions and recommendations to you about goods or services that may be of interest to you, such as new costume arrivals or special offers

3. Data Sharing and Disclosure

We may share your personal data with the following parties for the purposes set out above:

  • Service Providers: Third parties who provide services on our behalf, such as payment processing (Visa, MasterCard, JCB, PayPal), order fulfillment, shipping, marketing, and IT services.
  • Professional Advisors: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Authorities: Where required by law or to comply with legal process, or to protect the rights, property, or safety of our business, our customers, or others.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

4. Data Storage and Security

Your data is stored on secure servers located in Australia, with some service providers potentially storing data in other jurisdictions. We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

All payment transactions are encrypted using SSL technology and processed through secure gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS). We never store your complete payment information on our servers.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request correction of any information you believe is inaccurate or incomplete.
  • Erasure: The right to request that we erase your personal data, under certain conditions.
  • Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
  • Object to Processing: The right to object to our processing of your personal data, under certain conditions.
  • Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use the following types of cookies:

  • Essential Cookies: Necessary for the operation of our website.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our website.
  • Functionality Cookies: Used to recognize you when you return to our website.
  • Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
Postal Address: Fantasy Costume Hub, 32 Cornish Street, KEILOR, AU 3036