Product Information

What types of costumes do you offer?
We specialise in a diverse range of costumes including 1920s and 1950s period outfits, Biblical & Religious attire, Couples costumes, Disney character outfits, and fun Food & Beverage themed costumes. Our collection is perfect for themed parties, historical reenactments, and family celebrations!
Are your costumes authentic and durable?
Absolutely! We carefully select all our costumes for authenticity, durability, and impact. Whether you’re attending a roaring 20s gala or a Disney-themed party, our costumes are designed to help you create unforgettable moments.

Shipping & Delivery

Where do you ship to?
Based in Keilor, Australia, we proudly ship worldwide to costume enthusiasts across the globe! We currently cannot ship to a few remote areas in Asia and other isolated regions.
What shipping options do you offer?
We offer two convenient shipping methods:
– Standard Shipping (A$12.95): Processed in 1-2 business days, delivered via DHL or FedEx within 10-15 days after dispatch
– Free Shipping: For orders over A$50, delivered via EMS within 15-25 days after dispatch
How long will my order take to arrive?
After processing your order within 1-2 business days, delivery times vary by method: Standard Shipping takes 10-15 days, while Free Shipping takes 15-25 days after dispatch. These are estimates and may vary slightly due to customs or seasonal factors.
Will I receive tracking information?
Yes! Once your costume is on its way, we’ll provide you with a tracking number so you can follow your package’s journey right to your doorstep.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery if your costume doesn’t quite fit the story you envisioned. Please visit our Returns Policy page for detailed information on how to initiate a return.
What if my costume doesn’t fit or meet my expectations?
We want your costume adventure to be magical! If you’re not completely satisfied, please contact us at [email protected] within 15 days of delivery, and we’ll help you with the return process.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use secure payment processing to ensure your financial information is protected throughout your transaction.

Customer Service

How can I contact customer service?
Our friendly customer service team is always ready to assist you! Reach out to us at [email protected] for any questions about delivery, products, or your order. We’re here to make your experience magical!
What are your business hours?
While we don’t have specific business hours listed, we typically respond to all customer inquiries within 1-2 business days. We’re based in Keilor, Australia (AEST time zone).